Exchange and Return Policy

What products can I exchange?

We allow the exchange of all purchased products for any other product.

How soon will I receive the product of my exchange?

Once your exchange item is received and inspected, the new product will be shipped to you on the next shipping day and you will be notified by email. In the event that your product is not returned in the same condition as it was received (new, unused), the exchange will be rejected and the new product will not be sent to you, and at the same time you will have to pay for the new shipping to recover the product. .

How long do I have to change my products?

You have 10 days from when you received it to submit your change request, after this time you will not be able to make a change. Once the request has been entered, if it has an associated payment (value difference between the product you exchange and the new one, or the value of the shipment), this must be made within a maximum of 1 day (you will be informed by email or WhatsApp how make the payment), or your exchange will be canceled automatically. You have 5 days to send it back or your exchange will be canceled automatically. Remember that the product must be unused and in the original packaging for the corresponding products according to our catalog.

Is there any cost associated with making a change?

Yes, the customer must pay the shipping cost to be able to make the exchange. We as Ojos Viajeros bear the cost of the second shipment (shipping of the already changed item).

What items cannot be exchanged?

Those that have been used are not in the same way you received them or are not in the original packaging of the product, according to our catalog .

How do I return my products?

Send us an email to Contact @ojosviajeros.com with your order number, explanation of the case and optionally images to help us better understand the situation. A member of the Ojos Viajeros Spa team will directly manage your case once you send us all the information, a response that will be sent to the same email with which we are contacted.

What products can I return?

We allow the return of all purchased products as long as they are unused.

How soon will I receive my money back?

Once the return is received and inspected, the return will be generated by the means desired by the customer, which will be agreed upon with the customer through the email with which we were contacted. The period to make the return is 5 business days and depending on the payment method you used in your initial purchase, it may take up to 20 days for the supplier to manage the return. In the event that your product is not returned in the same condition as it was received (new and unused), your return will be rejected and the amount of the product will not be refunded.

How long do I have to return my products?

The exercise of this return must be made within a maximum period of 10 days from receipt. Once your return request is approved, you have 5 days to send it back or your return will be automatically cancelled. Remember that the product It must be unused and in the original packaging (if applicable according to our catalog).

Is there any cost associated with making a return?

You will only have to pay the shipping cost to return the product to us. Once received, only the amount you paid for the products you returned is returned. Shipping costs for the original purchase are not refunded.

What items cannot be returned?

Only those that have been used or are not in the same way you received them.

The item I received is damaged! (Legal Guarantee)

If the purchased product is defective, you can exchange it or request a refund. The product must be unused, in its original packaging and with all its accessories. As soon as you receive it, take some photos and contact us to arrange a return or exchange. contact @ojosviajeros.com .

My question is not...

If you have any questions about exchanges or returns, talk to us on our WhatsApp +569 9770 9558 .